Terms and Conditions Aquatic Addict

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Terms and Conditions

Welcome to our website. If you continue to browse, shop, access, or otherwise use the website you are agreeing to comply with and be bound by this User Agreement and all of its terms and conditions, which together with our Privacy Policy and Disclaimer govern Aquatic Addict's relationship with you in relation to this website. By visiting, browsing, shopping, accessing or otherwise using the website after a change has been posted to the website you accept that change. You should check this User Agreement and the Privacy Policy regularly.

Terms and Conditions of Use

The term 'Aquatic Addict' or 'us' or 'we' refers to the owner of the website. Our business registration number is NSW BN 9844469 registered in New South Wales under the Business Name Act 2002. The term 'you' or 'your' or 'customer' refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Aquatic Addict's prior written consent.

Terms and Condition of Sale

Product and Pricing Policy
All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusives. All prices are subject to change. For all prices, products and offers, Aquatic Addict reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

Stock level and price information on this website is updated frequently every day from our inventory and order processing system. We recommend contacting us prior to placing an order if you are placing an order for a product that has a low quantity in stock (i.e. Less than 5 items) or the quantity you require is more than 5 items.

For any products marked as 'Pre-Order', 'Order-In' or out of stock, prices may vary between when you place your order and when the actual product becomes available. Aquatic Addict will try to absorb any price differences when possible, but if this is not economically possible will have to pass the price variation on.

Order Placement and Acceptance
All orders placed with Aquatic Addict must be placed via the Aquatic Addict website. Unless otherwise agreed in writing all orders placed through Aquatic Addict are subject to acceptance by Aquatic Addict. We reserve the right to decline any order prior to issuing an invoice. A full refund will be issued for any declined orders where a payment for the order has been made by the customer.

Special Order Items
Some products will be marked as 'Special Order Item'. This is normally due to size of the product or the fact that the product has to be specially ordered from the supplier. Please contact us at enquiry@aquaticaddict.com.au prior to placing order for an estimated processing and delivery time.

In general it will take maximum 45 days to fulfil 'Special Order Items' provided the product is in stock at our supplier. Unless the estimated delivery time cannot be fulfilled within 45 days from order date, the order cannot be cancelled.

Should our supplier need to indent the product from overseas we will inform you on an ETA (Estimated Time of Arrival) in which you can cancel your order if you do not wish to wait. Once you agree on the ETA the order cannot be cancelled unless we cannot fulfil the order within the agreed timeframe.

Order Payment
Orders are not binding upon Aquatic Addict until accepted by Aquatic Addict. Terms of payment are within Aquatic Addict's sole discretion. Invoices are due and payable within the time period noted on the invoice measured from the date of the invoice. Aquatic Addict may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order. All payments are to be made or charged when invoiced. Customers are entitled to a full refund if the product is not in stock. Payment for the full amount of the order must be received before the order will be processed by us.

Payment for the order can be made by any of the following methods:

Credit Card (Visa, MasterCard, Bank Card) - Immediate Clearance
PayPal - Immediate Clearance
Electronic Funds Transfer - 24 to 48 Hours Clearance
Electronic Funds Transfer from Commonwealth Bank of Australia account - Immediate Clearance
Over the Counter Deposit into Bank Account - Immediate Clearance
Cheque - Up to 5 Days Clearance

Bank Account Details:

Bank: Commonwealth Bank of Australia

Account Name: Aquatic Addict

Account BSB: 062 439

Account Number: 1039 4666

Cheque Forwarding Address:

Aquatic Addict

400 Botany Rd

Beaconsfield NSW 2015

Refund and Return Policy
All products sold are "fit for purpose", however Aquatic Addict does not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer's specifications before making any decision to purchase. Aquatic Addict will not refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.

Defective products can be returned to Aquatic Addict within 14 days from the invoice date at Aquatic Addict’s discretion for refund, credit, replacement, or repair. Please contact us at support@aquaticaddict.com.au to obtain Return Authorization (RA) Number prior to returning the products. The RA Number must be clearly displayed on the returned package. Product returned without an RA Number will be declined and returned to sender. If the products are indeed defect we will issue the refund or replacement upon safe arrival.

Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods. All products returned must be 100 percent complete and contain all original manufacturer boxes with the original packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.

For your protection we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.

Freight Policy / Damaged or Faulty Goods in Transit
Whilst every effort is made by Aquatic Addict to ensure our shipment packing conforms to the highest standard it is your responsibility to ensure there are no breakages or missing items at the time of delivery. All goods and invoices must be checked on arrival. Fragile items such as light tubes, heaters, aquarium tanks (glass or plastic) must be inspected on arrival to ensure they are intact. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment and notify us within 48 hours of receipt, otherwise claims will not be recognised. By signing for and accepting a delivery you acknowledge that the product has arrived in good condition. Aquatic Addict does not take responsibility for products if you have given authority to leave.

Warranty
For warranty claims please contact Aquatic Addict at support@aquaticaddict.com.au to make appropriate arrangements and obtain Return Authorization (RA) Number prior to returning the product. The RA Number must be clearly displayed on the returned package. Product returned without RA Number will be declined and returned to sender. Aquatic Addict does not cover freight expenses on warranty claims.

Live Goods (Live Plants, Live Fish, Corals) Sales
Due to delicate nature of live goods Aquatic Addict has strict procedures in place so as to ensure all live goods orders arrived in the best condition possible.

Aquatic Addict only despatch live goods on Monday and Wednesday. Orders must be received and paid by 1:00am (AEST) on Monday for Monday delivery and 1:00am (AEST) on Wednesday for Wednesday delivery. Any order received after deadline will be allocated in the following despatch day.

Please choose live goods wisely prior to placing order. Aquatic Addict will not accept returns or exchange on live goods orders.

Whilst every effort is made to ensure all live goods shipments arrived in the best condition possible Aquatic Addict does not cover Dead on Arrival (DOA) claims.

Due to State Regulations, Aquatic Addict cannot send live plants, live fish and corals to Western Australia and Tasmania.

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